Love it!!! Awesome quality
iLevel Lab ships within 1-2 business days of receiving payment. We ship Monday through Friday, excluding major US holidays. (Orders placed on Saturday and Sunday will begin processing the following Monday). There are no deliveries on Saturday or Sunday.U.S. SHIPPING
INTERNATIONAL CUSTOM DUTY TAXES
We are not responsible for any additional custom duty taxes or fees once your package has left our facility. Custom duty charges and fees are the sole responsibility of the customer.
For information regarding custom duty taxes in your country, please contact to your local postal or customs office.
If custom duty taxes and charges are refused at the time of the delivery, your order will be returned and you will not receive a refund for shipment fees.
iLevel Lab is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, USPS and DHL will have the most current information regarding your package.
Packages that show up as "Delivered" according to USPS or DHL tracking will not be re-shipped!
In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 14 days of delivery to receive a refund or exchange. A return label will be provided. After 14 days, the product is nonrefundable.
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 14 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. iLevel Lab is not responsible for covering these shipping costs.
Due to the nature of our products, we do not accept returns or exchanges of open products for sanitary reasons. Thank you for understanding!
5914 Firefly Pl
Playa Vista, CA 90094