There are a few important things to please keep in mind when returning a product you purchased. You can return unwanted items by post within 14 working days of receipt of your goods.
  • Un-opened returns in the original packaging are accepted. Return within 14 days for a refund. Buyer pays return shipping.
  • Due to the nature of our products, we do not accept returns of open products for sanitary reasons. Thank you for understanding!
  • Sale items are not returnable or refundable.
  • Please ensure the items you return to us are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked.
  • Please ask us questions before making a purchase. If item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive defective product.
  • If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!
  • Once items are shipped, we are not responsible if the package is damaged or becomes lost.
  • iLevel Lab is unable to process any international returns at this moment. Please ask any questions prior to making a purchase.
Please download, print and fill out the iLevel Return & Exchange Form here.
Thank you for being our customer. We greatly appreciate your business!