There are a few important things to please keep in mind when returning a product you purchased. You can return unwanted items by post within 14 working days of receipt of your goods.
  • Un-opened returns accepted. Return within 14 days for a refund. Buyer pays return shipping.
  • Due to the nature of our products, we do not accept returns of open products for sanitary reasons. Thank you for understanding!
  • Please ask us questions before making a purchase. If item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive defective product.
  • If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!
  • Once items are shipped, we are not responsible if the package is damaged or becomes lost.

   Click here to initiate a return: https://ilevellab.returnly.com   

Thank you for being our customer. We greatly appreciate your business!