Avoid Client Cancellations for Lash Appointments
Nothing is more frustrating than a last-minute cancellation, but fear not! We've got you covered with these fail-safe tips to ensure a smooth lash appointment experience:
1. Secure a Deposit:
Request a security deposit from your clients to ensure their commitment and seriousness about the appointment. Deposits act as a strong deterrent against cancellations and no-shows.
2. Confirm the Day Before:
Send a friendly reminder message the day before the appointment to verify the schedule. Utilize booking systems that can automate this process, saving you time and effort.
3. Day-of Preparations:
On the day of the appointment, send another message tailored for the client. Include parking instructions, nearby landmarks, and cross street details to avoid any confusion. Remind them to arrive makeup-free, without sunscreen, moisturizer, or caffeine intake before the appointment. Share guidelines like avoiding spray tans or hair conditioner on the day of the appointment for smoother sessions.
4. Have a Waiting List:
Stay prepared for last-minute cancellations by maintaining a waiting list. Collect customer information, preferred time, and availability to quickly fill up any vacated slots. This eliminates the hassle of scrambling for replacements and keeps your lash schedule on track.
By incorporating these practical strategies, you can significantly reduce the chances of last-minute cancellations, ensuring a streamlined and satisfying lash appointment experience for both you and your clients.